Aftersales – Parts Overview

FACTS & FIGURES:

• ​​15,000 parts line items
  
• SAR 19,000,000 value of parts stock
  
• 61 parts associates
  

PARTS AVAILABILITY COMMITMENT:

• 95% immediate availability for stocked items
• Strive for 100% within 72 hours

PARTS COUNTER LOCATIONS:

• Jeddah
• Riyadh
• Dammam
• Makkah
• Abha

Country-wide parts delivery service

State-of-the-art integrated parts inventory management system

Manufacturer-backed remanufacturing/service exchange components

Service/maintenance and overhaul kits

Full range of lubricants

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Aftersales - Service Overview

FACTS & FIGURES

• Number of Technicians: 70
• Number of Service Vehicles: Approx. 41
• Total Number of Workshop Bays: Approx. 50

Customer commitments:

• 99% first-time-fix
• 24 hour maximum wait for workshop booking
• 95% of jobs completed by originally-promised time
• 100% of jobs within final quoted price

All technicians trained to manufacturers' standards

24/7 customer helpline: 800 124 4414

Fully-equipped mobile service fleet

On-site support capability

Dedicated PDI center

• PDI, accessory fitment & modifications
• Storage compound
• Customer handover facility

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​Aftersales - Soft Products

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• Flexible Service & Maintenance agreements
• Proactive maintenance planning
• Advanced telematics solutions
• Competitive menu-price packages
• Extended warranty products
• Driver & Operator training
• Equipment performance monitoring
• Lubricant Sampling & Analysis servic

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